Policies - CineQuest.com
PAYMENT POLICY
Shopping at CineQuest.com is safe. Your credit card information is encrypted by our secure server during transmission to protect your privacy.
PREORDER POLICY
Preorders completed on our site are considered to be an agreement between the buyer and CineQuest.com, with the buyer agreeing that he/she will complete the order and make payment in full when the item arrives in our warehouse. CineQuest.com makes its purchases based on your preorders and cannot cancel items we preorder from distributors on your behalf. In some cases, we will ask for a non-refundable deposit; in others a cancellation/restocking fee will be levied to help us recoup the cost of product that we are forced to purchase and for which the buyer has backed out. Any cancellation for any reason would result in 25% restocking/cancellation fee that would be charged directly to your credit card. Use of our site for placing preorders means that you are agreeing to this cancellation policy.
PRIVACY POLICY
The security and protection of our customers' personal information is our top priority.
How We Use Your Personal Information
CineQuest.com only uses this information to create your account and/or to process your order. If any questions arise about your order we will contact you first by email and then, if necessary, by phone. In order to process your inquiry or purchase, we may request personal information including your name, shipping address, telephone number, e-mail address, billing address, credit card number, and expiration date. We collect that information in order to:
Security
CineQuest.com is committed to protecting the privacy of your personal information. To protect the information you send from your computer to CineQuest.com e-commerce system, this information - including your credit card number, name, and address - is encrypted using Secure Sockets Layer (SSL) software. Internally, we use state-of-the art encryption and web security technologies to protect the privacy of your personal data.
If you are not completely satisfied with your purchase, simply return it within 20 days for a refund of your purchase price (exclusive shipping and handling). If you do not receive an order containing in-stock items from us within a reasonable amount of time (within 7 business days in the U.S., within 20 business days for customers overseas), please contact us so that we can check the status of your order and package. Any queries about missing orders made beyond 60 days of the original order date will not be eligible for a refund or for replacement of items.
We accept returns for refunds or exchanges on all products. Shipping, handling and insurance charges will be refunded ONLY if the return is due to an error on the part of CineQuest.com or due to a defect in the item itself.
Return Time:
All returns will be processed after a designated CineQuest.com employee opens your "sealed" package. You will be notified via email that your return has been received and is being processed. Should there be any issues regarding quality, or damage or your original purchase, we will telephone you immediately. Refunds will be issued within thirty days of confirmation of receipt, to the credit card originally accepted.
To return or exchange an item, simply:
- Email us at returns@cinequest.com to obtain a return authorization number, or for questions regarding a return from outside the U.S. Returns shipped without an authorization number will NOT be accepted. In your email, please explain the reason for the return.
- Ship the package via USPS registered mail, insuring it for the full amount of the invoice plus shipping charges. CineQuest.com is not responsible for items lost or damaged while shipping.
- Clearly print your name and address on the outside of the package in the return area and be sure to include the return authorization number inside the package.
Mail the package to:
CineQuest.com
12 Sycamore Avenue
Salem, NH 03079
Most credits will be issued directly back to the customer's credit card used to make the original purchase. These credits usually take one full billing cycle to show up on a customer's credit card bill. In some cases, CineQuest.com may opt - at its own discretion or at the request of a customer - to issue and mail a company check or to issue an electronic site credit in the form of a coupon code that can be used only to make another purchase at CineQuest.com. These can be used only once and for the amount of the credit. A purchase equal to or higher than the value of the credit must be made for the coupon to be valid. Credit coupon codes must be used within six months of the date of issue or they will automatically expire. Special requests to extend a credit coupon code can be made to info@cinequest.com. Extension of the credit is solely at the discretion of CineQuest.com. A fee no higher than 10% of the value of the credit code may be levied to reinstate the coupon code to live status.
General
The materials contained in this site are protected by copyright laws of the United States of America, including, but not limited to Title 17 of the United States Code, the Berne Convention and all treaties and conventions pertaining to intellectual property rights to which the United States is a signatory. Contents of this site may not be reproduced in any manner whatsoever either in whole or in part without written permission of the copyright owner, authorized agents or representatives. Federal law provides severe civil and criminal penalties for the unauthorized reproduction, distribution, or exhibition of copyrighted materials. (Title 17, United States Code, Sections 501 & 506).
The views and advertisements expressed in these submissions are those of CineQuest.com, Inc., dba CineQuest.com. The website name of CineQuest.com or any close variant of those names, and the logo are Service Marks of CineQuest.com, Inc., registered under the laws of the State of New Hampshire. In this statement, CineQuest.com, Inc. shall hereafter be referred to as CineQuest.com.
The views and advertisements expressed in these submissions are those of CineQuest.com. The website name of CineQuest.com is protected under the laws of the State of New Hampshire.
CineQuest.com makes no warranties or any implied warranties for any materials, services or information from the content of this site and/or any site that may be linked with CineQuest.com. Note: Such limitations or warranties may not apply in certain jurisdictions. CineQuest.com does not authorize any business that may occur outside the laws of the United States or any foreign country.
Any materials or submissions via any form, from mail to electronic transmissions, submitted to CineQuest.com become the property of CineQuest.com, unless otherwise agreed upon in writing, to be used for any purpose without any compensation to the provider of that information.
CineQuest.com is not responsible for the unauthorized download of information from this site or for the uses of any product or information provided by other parties. Without written consent of CineQuest.com, the material in this web site may be downloaded for personal use only.
Liability Restrictions: CineQuest.com is not responsible for technical, hardware or software failures of any kind; lost or unavailable network connections; and/or incomplete, garbled or delayed computer transmissions. Under no circumstances will CineQuest.com or its suppliers are liable for any damages or injury that result from the use of the materials on this site. Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, in which case the above limitation may not apply to you. The materials on this site are provided "as is" and without warranties of any kind to the fullest extent permissible pursuant to applicable laws. CineQuest.com may provide links to other sites that are not maintained by CineQuest.com, but CineQuest.com does not endorse those sites and is not responsible for the content of such other sites.
Usage Restrictions: The entire contents of this site are copyrighted under the laws of the United States and protected by worldwide copyright laws and treaty provisions. Materials from the http://www.cinequest.com/ World Wide Web site may not be copied, distributed or transmitted in any way without prior written consent of CineQuest.com. All material on this site is provided for lawful purposes only.
Applicability of Content: Information on this site includes descriptions of products and services available in the United States of America only. This site is operated in the State of New Hampshire, United States of America, and CineQuest.com makes no representation that content provided is applicable or appropriate for use in other locations.